Service is Our Strongest Asset.

We pride ourselves on our industry knowledge, skills and continual training efforts to ensure our customers’ satisfaction.
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Hardcopy Document Storage & Retrieval

Media Storage & Rotation

Secure Shredding & Media Destruction

Imaging Services & Scan-on-Demand

Carlos DeLaTorre
Vice President, Customer Care

Meet our Customer Care Leader

Carlos’ professional career commenced while a student at Georgetown University, where he served numerous political appointments, including White House Aide.

Prior to joining NRC, Carlos gained extensive experience in the Records and Information Management Industry. For the past 10-years he has worked for both regional and national organizations, with roles including National Account Management, Direct Sales of Storage and Secure Destruction Services, and the General Management of a Records Scanning/Digitization Operation.

Carlos has been part of the NRC Team for almost 2-years. After joining our organization as a Regional Sales Director, Carlos was quickly promoted to the role of National Account Manager. In early 2023, Carlos was again promoted to his current position of Vice President, Customer Care. In this critical Executive role, Carlos leads the group responsible for managing NRC’s overall customer service function, including the management of daily operations and service requests, billing and accounts payable, and the overall support efforts required to provide NRC’s 500+ North American clients an exceptional customer experience.

When not working, Carlos enjoys attending concerts, dining with friends, and relaxing with his dog “Georgie.”

Our Nationwide Promise

State-Of-The-Art Facilities

Precise Placement of HVAC Systems

Advanced Climate Control

Best-in-class Fire Systems

Flow-through Racking System

24/7 Digitally Monitored Surveillance

Personalized Customer Service

Personal, Local Service Center

Real Human Interaction

Personal Consultations

Customized Solutions

Top-Of-The-Line Technology

Our easy-to-use, secure online portal enables you to:


Access Your Files Within Four Hours

Quickly Search and Request Inventory

Manage Records Retention and Destruction Review/Approval

Schedule Collections

Create Legal Holds, Access, and Pay Invoices

Confidential & Secure

HIPAA and HITECH Compliant

NAID AAA Certified

Required Certified Background Checks For Drivers and Technicians

Records Transported in Locked Security Bins on GPS Tracked Vehicles

24/7 Digital Surveillance

Wherever you need us, we are there.

There are more than 70 NRC locations located throughout North America.

There are more than 70 NRC locations located throughout North America.